If the Xilica XTouch app (used to control your venue's audio zones/volume) isn't working, try these steps before logging a ticket:

1. If you're using a mobile phone or personal tablet: make sure it's connected to the JJJK AV Network Wi-Fi — XTouch won't find the system on a guest Wi-Fi network or mobile data.
2. If you're using a wall-mounted iPad or touchscreen panel: these connect via Ethernet, not Wi-Fi. Make sure Wi-Fi is switched off on that device — if Wi-Fi is on, it can interfere with the Ethernet connection to the processor.
3. Check the Xilica processor has power. Look for its status/power LED on the rack unit — if it's off, check the power point/switch it's plugged into.
4. Force-close and reopen the XTouch app. On most phones: swipe it away from your recent apps list, then reopen it.
5. Re-select the device/room in the app. If XTouch shows 'no device found' or 'disconnected', back out to the device list screen and select your venue's processor again — this often re-triggers the connection.
6. Restart the Wi-Fi router if other devices are also struggling to connect, then retry the app.

If none of these help — especially if presets/zones have disappeared, sound is distorted, or a zone has no audio at all — please submit a ticket rather than changing settings inside the app, since incorrect changes to the processor configuration can affect the whole system.